2009 Lessons Learned

Rather than another posting asking what you'll do different in 2010, let's talk about what we learned in 2009.

What's the most valuable thing you learned this year?

What's it worth to you...or them?

We talk a lot about ROI and the value of the work we do the business.  We've recently gotten some data back from our partners in the Finance group on this issue (sorry, nothing we can share at this point), which is the only source you can trust in these issues.  While it obviously doesn't encompass everything we do, it's nice to be able to have a method of quantifying at least some of the work.

Anyone out there getting good, valid feedback on the ROI of your work?